ONLINE SUPPORT
I may be able to provide online support using Microsoft Quick Assist.
1. Press the Windows Key (Start Menu), enter Quick Assist, then select it in the list of results.
The Quick Assist App may be on your Start Menu if I've already worked on your computer.
2. If prompted, accept the privacy policy.
3. In the Security code from assistant box, enter the security code, then select Submit.
4. Verify that the person trying to help you is who you expect, then accept the request.
5. Wait for your devices to connect.
If Microsoft Quick Assist does not work an alternative Remote Desktop Service will be used - a file download and installation will be required.
ON SITE SUPPORT
If I am unable to resolve your issues online then we can arrange a meet up.
Most issues would normally be resolved within the hour.
Support services may be chargeable