Benico Enterprises

The Office Connection

Computer Servicing & Upgrades
Prescot, Huyton, St Helens & surrounding areas

Laptop Service Prescot
Pub, Cafe or Workplace

Meet me for a couple of pints or coffees in Prescot, Huyton or St Helens and I'll service your laptop while we relax and chat. If your area isn't listed just ask and I'll see if I can meet your requirements.
Appointments generally available between 10am & 6pm. Available Tue, Wed, Fri & Sun.
Regularly at The Clock Face, Prescot, Sundays 2pm-6pm
Food also served here.

I can also arrange to visit your home or place of work.

Business Computer Checkup Service

Stay with your Computer, for added security.
Traditional repair shops hide your computer for hours or days and you don't get to see what is happening. With my service you get to see everything that is happening, which protects you from hardware or financial theft.
You may wish to leave your laptop with me if you require upgrades that require parts to be purchased.

Windows XP & Vista - Scrap only - new computer essential
These computers are no longer practical for and use. Files should be copied to a USB Drive and copied to a new computer.

Windows 7, 8, 8.1 - Basic Service only - new computer recommended
These computers can be given a checkup but it's more than likely that they will need replacing, as Windows can no longer be updated and the computer hardware is very old and underpowered for modern computing.
I am more than happy to discuss options with you. They can still be used or given new life with Linux Mint. Demo available.

Windows 10 & 11 - Full Service & Upgrades available
These computers should be good for at least another 2-5 years, depending on age.
Hard Drive & Memory upgrades may be suggested to prolong the life.
Windows 10 Laptops will receive security updates until mid October 2025 (see details below).
Older Windows 10 computers may not be upgradeable to Windows 11.

Home/Office visits available for Laptops & Desktop PCs
Sorry but I am unable to offer support for ChromeOS or Apple products due to limited user friendly options.

Forgotten password? Virus infected computer? No problem - I have the tools to help. 

After service support: If you "opt in" I will provide future updates that may be required based upon your operating system.
This will be an email support notification and there will be no fee required.
For example if you are using Windows 10+ or Linux Mint I will advise you of end of support dates by which you will need to upgrade to continue getting security and system updates.

Office Visits for Laptops & Desktop PCs
Available for Huyton, Prescot, St Helens and other areas around Merseyside.
Travel fees to be confirmed on a case by case basis.

Standard Initial Service
A full check up will take 1-2 hours per machine.
From £20 - discounts may be available for multiple machines serviced at the same time. Travel costs may be added.
You will be advised of recommended upgrade options and provided with regular service options.

Upgrades & Regular Checks
Upgrades & New System Builds will be carried out on site to minimise disruption.
Regular checks, either remote or on-site, are available and recommended every 6 months, depending on the age of the equipment. Checks every 3 or 4 months are available if required.

External Devices, such as Printers.
Sorry but I am unable to offer support for external products, but I can advise on replacements when required.

FEES: Payment will be required immediately upon completion of services. A deposit may be required if parts are required.
Remote assistance will be provided where agreed. 

Contract: A service agreement will be drawn up if you wish to take advantage of additional, ongoing support.
All future services will be charged at the time of service, as and when required.

Laptop Servicing Merseyside
Basic Service

For Windows 7, 8, 8.1, 10 & 11.
Checking Start Up programs, RAM, Hard Drive, Software & Drivers. Tests for current spec and upgrade options.
Windows updates included, for Windows 10 & 11 only.

Service normally takes 30-60 minutes, depending on age of laptop.
Further checks, upgrades and installs will be charged extra.

Laptop Servicing Merseyside
Full Service or Reset

Windows 10 & 11 only.
Opt 1 - Includes software clean up and installation of software bundle to cover all office, music, image and browsing requirements.
Approx 1 hour (£20)
Opt 2 - a full windows re-install, keeping your files.
Updates to Software & Drivers.
Approx 2-3 hours (£35)
Opt 3 - a full computer reset, as if a new PC. Full install and updates.
Approx 5-6 hours (£50)

Services time are dependent on internet and computer speeds.

Laptop Upgrades
Hardware Upgrades

If you decide up upgrade parts, such as RAM, Hard Drive, Battery, etc, I can purchase and install these for you.

Admin & Fitting Costs £10-£30, depending on how many parts are required and how easy access is to the parts.

Cost of parts will be agreed before purchase.
Please allow 1 week this service.

Windows OS End of Life

Release, Active Support & Security Support End Dates for Windows Operating Systems

Active and supported operating systems:
2025? - Windows 12 - launch date to be confirmed
04 Oct 2021 - Windows 11 (OS10) - current version receiving regular updates and support
29 Jul 2015 - Windows 10 (OS10) - 14 Oct 2025 - 14 Oct 2025 (potentially suitable for upgrades)

Unsupported operating systems - not suitable for upgrades:
13 Nov 2013 - Windows 8.1 (OS6.3) - 09 Jan 2018 - 10 Jan 2023 (computer will need replacing)

Redundant operating systems that should not be used online and only used for retro purposes
May be suitable for replacement with Linux
30 Oct 2012 - Windows 8 (OS6.2) - 12 Jan 2016 - 12 Jan 2016 (OS replaced with 8.1)
22 Feb 2011 - Windows 7 (OS6.1) - 13 Jan 2015 - 14 Jan 2020
29 Apr 2009 - Windows Vista (OS6) - 10 Apr 2012 - 11 Apr 2017
21 Apr 2008 - Windows XP SP3 (OS5.1) - 14 Apr 2009 - 08 Apr 2014

About

The Office Connection is a business venture of Benico Enterprises, launched in 2023 to provide services for Small Business.
Serving Huyton, Prescot, St Helens & beyond. Websites for anywhere in the UK.

Data Protection
  • All information obtained is in the strictest confidence, to comply with data protection regulations - Nothing will be passed to any other person or organisation, without your written consent, or legal demand - Information will be retained for no longer than necessary.